FAQ

1. How long are shipping times? 

We work with local artisans as our producers in Nepal and India to source high-quality products. Our producers typically ship items within one to five days of receiving an order. Each product at our Himalayan Hermitage shop has an estimated delivery time that you can find in the product description. 

2. What is your return policy? 

Unfortunately, we cannot accept returns or exchanges on our products. Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a photo, and we will give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order? 

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel the order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.  

4. What happens if I receive the wrong item? 

If there is an issue with your order - if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted - then simply notify us, and we'll give you a refund. You won't be asked to ship the product back to us. 

5. Do you offer exchanges? 

We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll get you a new one.